Warranty & Non-Warranty Repair Service Options

How to Get Repair Service on JL Audio Products (USA Customers only)

Before seeking a Return Authorization (RA) number from JL Audio, please consult your authorized JL Audio dealer and have them troubleshoot your system and evaluate your product(s) to ensure that service is required. If it is determined that service is required, they can make arrangements to have your product(s) returned to JL Audio for service. Non-US customers need to contact their local JL Audio Retailer or the distributor for their nation. If you need help finding a local US dealer or a distributor in your country, please use our Dealer Locator.

Review our Warranty Information. If you prefer to contact JL Audio directly for service, please contact our Customer Service Department.

Items not covered under our warranty may still be serviceable. You can view our non-warranty repair pricing schedule below.

Products With Altered, Defaced or Removed Serial Numbers:

An additional re-serialization fee will be charged for any eligible product returned for non-warranty service with defaced, altered or removed serial numbers. Any item returned without a serial number must be accompanied by a bill of sale / receipt proving legitimate ownership of the product. This bill of sale may be from an authorized or non-authorized dealer. Products returned for repair without proof of ownership will not be accepted under any circumstance. Repaired, re-serialized products will carry a 90-day parts and labor warranty from the date of return shipment. Under no circumstance will JL Audio honor warranties on products with altered, defaced or removed serial numbers!

Any item that does not have a valid, unaltered serial number will need to be assigned a new serial number. This service costs $50.00 USD (SKU: 92100DR).

Please note: No product will be accepted without a valid RA (Return Authorization) number. Products received without a valid RA Number will be refused.